Signature Care, a Not-for-Profit organisation, is looking for a passionate and dynamic Full-time Senior Client Services Manager to lead our Residential Client Services and Concierge teams across our Victoria residences. 

About the Role

The main focus of this role is to support the Client Services team across Victoria. This includes engaging referral sources, managing occupancy levels, handling inquiries, and coordinating tours of our residences. You will collaborate closely with the team, providing mentorship, support, and training to help them excel in their roles. The position may also involve visiting hospitals, retirement villages, and other potential referral sources to foster key stakeholder relationships. Based in Cheltenham, this role requires regular travel to all Victorian sites to assist the Client Services team.

Key Responsibilities:

• Lead, mentor, and provide support to the Client Services team, ensuring high-quality service delivery and smooth operations.
• Engage with referral sources, assist with occupancy levels, manage enquiries, and facilitate tours of our residences.
• Build relationships with key stakeholders, including hospitals, Retirement Villages, social workers, and aged care placement agencies, to maximize bed occupancy and secure new referral opportunities.
• Support the commissioning of new homes and provide on-site or remote assistance when Client Services staff are on leave.
• Oversee respite care services, manage admissions, and maintain clear communication between hospitals and residences.
• Coordinate and manage the admission process, ensuring all documentation is completed in a timely and accurate manner.
• Develop and implement marketing strategies, including documents, signage, and advertising.
• Utilize CRM systems for reporting and analysis and support special projects across the organisation.

About You:

• Exceptional interpersonal and communication skills.
• Strong organisational and time management skills. 
• Ability to manage conflict, de-escalate situations, and solve problems effectively.
• Experience and knowledge of the aged care industry, specifically in admissions.
• Strong customer service and relationship-building skills.
• Demonstrated experience in administrative coordination within health, community, or residential aged care.
• Ability to work under pressure, meet deadlines, and prioritise tasks effectively.
• A current driver's license.

This is your opportunity to be part of a team that takes pride in providing a superior resident experience. It is a team sharing a mindset of continuous learning, respect, and integrity and a team that is proactive, flexible, and thrives in a challenging work environment.

Benefits & Work Culture:

As a purpose led, not-for-profit organisation, our staff’s health and wellbeing are important to us.

This is why we have partnered with selected providers to offer employees a growing range of benefits that make sure they get the most out of their working and personal life.

Benefits available include:

• Tax savings of up to $15,900 per year with Salary Packaging (Go Salary)
• Exclusive staff discounts with JB Hi-Fi, Endota Spa and more
• CommBank Workplace banking
• State of the art technology to help staff work smarter
• Staff room facilities
• Onsite Parking
• Salary sacrificing options with superannuation
• Novated Leasing through Enlist
• HESTA benefits for members
• Access EAP – a voluntary, confidential and free counselling service

Our culture is one of collaboration and compassion. Our leaders have the ability to create, grow and inspire their team. We believe if our staff are happy, our residents are happy.

Apply now to work with our team at Signature Care!